3CX PBX System Dubai

When choosing a telephone system for your business, you will have to consider carefully as you will need one that is within your budget, and will serve your business well, not only now, but also in the coming future. Telephony has been modernized to support unified communications that require a  communication system to include advanced features such as call handling, conference calling, voicemail and more advanced features. The kind of telephone system that you choose must therefore be able to enhance the growth of your business while maximizing the productivity of your employees at work. The 3CX telephone system is therefore an open platform VoIP phone system that works with popular IP Phones and SIP trunks whether on-premise or in the cloud.

As the modern way of work is simply turning characteristic of fast-pace, unpredictability, and the need to ‘show up to work’ without necessarily being there physically, which includes convening ad hoc or scheduled meetings with a guarantee that everyone will attend regardless of their geographical location, companies and business firms may have to embrace new technologies that enable them to work remotely. 3CX telephone system is not just a tool for collaboration, as it brings together members of the team through 24-hour immersive video conferencing on an intuitive easy-to-use interface at a pocket – friendly price.

3cx Suppliers Dubai



The 3CX telephone system enables you to enjoy reliable and  enhanced phone communications at an affordable price. The web app incorporated into the 3CX telephone system enables remote employees to make phone calls free of charge. 3CX not only  supports open standards which lets you choose  your IP phones and SIP Trunks, but also allows one low price per PBX.  It also enables you to connect remote offices, thus eliminating interoffice call charges. Even better, the magnificent telephone system allows you to

self – host or run on own hardware on Windows or Linux operating systems.



You can now easily send and receive text messages, share files, and enjoy audio and video conferencing from anywhere, be it your office or homeroom, thanks to the amazing cloud-based team collaboration 3CX Telephone System which is compact, highly efficient and pocket – friendly.

The 3CX Telephone System has been meticulously built to enable users join video conferences , just by simply clicking on the shared video conferencing meeting link from their browser. This means that any meeting participant you invite will not be required to download any video conferencing apps or create any accounts in order to be able to join your video conference meeting. The process takes no time as it is a matter of just seconds , and your meeting with remote workers is up and running.




Paying monthly subscription fees for each user may seem quite expensive. 3CX comes with an included video conferencing feature at no extra costs whereby pricing is based on the number of participants, not per-user licensing, and the number of users is unlimited. None of its packages comes with a time limit and even better, you will not incur any monthly subscription costs as the phone system comes with just one cheap yearly payment. The telephone system comes with an integrated 3CX app which is free for up to 250 participants.



3cx Distributor Dubai UaeTraditional PBX would have their own proprietary phones, such that there would be a way to re-use these phones with a different system. This means that we either have system-lock-in (we are bound to the same system because changing system means also changing phones, which makes it prohibitively expensive to break away) or vendor-lock-in (we are bound to the same vendor because the phones are only usable with systems from the same vendor, sometimes only within a particular range of systems).

3CX offers a complete Unified Communications solution out of the box. As an open standards software PBX, installation and management of your phone system have never been easier.

  • Easy self-installation & management
  • Slash telco & communications costs
  • Boost productivity with UC: Presence, Chat
  • Work on the go: Android & iOS clients
  • Integrated WebRTC Video Conferencing
  • Improve Customer Service: Click2Call & CRM integration
  • Install on-premise or deploy in YOUR Cloud


3CX Phone System consists of a number of software-based components. This Business IP PBX accessed and managed via a web-based management console, softphones for Windows and MacOS, and smartphone clients for iOS and Android. The phone system can be used with either SIP phones or the clients, or a combination of the two. The PBX provides unified communications functionality including presence, chat, and voicemail to email, fax to email, integrated video conferencing, call conferencing, and CRM integration.


3CX, international telecommunications developer, today announced the availability of the 3CX Call Center Module, which adds professional call centre features to 3CX Phone System 10 installations. With it, SMB’s can manage phone communications more efficiently and deliver superior customer service.

Increase your business’ customer service levels with features such as real-time agent & ԛueue status and statistics, additional advanced ԛueue strategies, agent features and more detailed reporting. The 3CX Call Center module is available as an add-on to any 3CX Phone System 10 installation, meaning no additional installation is reԛuired.

3cx Ippbx Dubai Uae

Advanced Real-time Queue & Agent Statistics

Supervisors & Management get access to advanced real-time status information in the Queues page of 3CX MyPhone. Besides monitoring ԛueue status and which agents are logged on, supervisors can see the number of callers in the ԛueue, the number of answered/unanswered calls, the average and longest wait time, time an agent logged in/out of the ԛueue and more. Calls waiting longer than a specific period of time can be taken directly.

Call Back Feature

The Call Back feature allows callers to hang up and retain their position in the ԛueue. When an agent becomes available, the agent will be put through to the caller automatically. The Call Back option can be selected by the caller or suggested after waiting a configurable number of minutes in the ԛueue. In addition, an email can be sent when a call back is reԛuested. Customer satisfaction is improved with this feature, as they do not need to wait for the phone to be served.

Additional Queue Strategies

Besides the Call Back Queue strategy, the 3CX Call Center Module also features a Round Robin Queue strategy and a Longest Waiting strategy which sends the call to the agent that takes the longest time to answer on average. Least Talk Time and Fewest Answered strategies are also available, as well as Hunt by Threes Random and Hunt by Threes Prioritized. These additional strategies allow a business to more accurately tailor how they wish to serve their customers or divide the calls amongst the employees.

3cx Call Center Solution Dubai



Using the 3CX telephone system, you can not only issue and coordinate tasks among team members, but also keep track of  ongoing work progresses thus ensuring that you are always up to date and on time when it comes to meeting deadlines and delivering work within given timelines.


The hi – tech 3CX telephone system delivers efficiency in how work gets done. It allows companies to bring together team members scattered in different locations globally with immersive 24-hour collaboration abilities. This integration makes it easy to plug into existing cloud solutions in your office, like Office 365, Salesforce, Microsoft Teams, Outlook, Google Slack, and G-Suite. The 3CX telephone system can also be used for internal communications as well as handling suppliers, clients, and members of the public. With 3CX telephone system,  users have the freedom to invite participants via e-mail weblink, upload files, and assign actions. The information shared or captured remains in your 3CX telephone system,  therefore can be retrieved at a future date if and when the need arises.



You can easily maintain security by limiting unnecessary access to sensitive information based on each user’s established role within your organization using the 3CX telephone system. Role-Based Access Control (RBAC) ensures that a subject can exercise a permission only if the subject has selected or been assigned a role and that a subject’s active role must be authorized for the subject. This feature enables you to enjoy maximum security, thus no important information lands into unauthorized hands.




Setting up a telephone system has never been easier. The 3CX telephone system has been built to offer users a quick and easy set up and use, therefore requiring no technical expertise. First, you will have to  install 3CX on Windows or Linux and leverage your existing servers or install on a low-cost Raspberry Pi or Mini PC, then deploy it in the cloud using the PBX Express Tool. Its web – based setup wizard, enables provisioning IP Phones, Gateways, SIP Trunks and smartphone apps run within minutes ,therefore saving you from delays. You will then plug in your IP Phone or Gateway to your network and the 3CX telephone system will automatically configure it.

Even better, the 3CX telephone system works perfectly with a number of CRM applications.


3cx Phones Dubai Uae


PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analogue. A PBX also allows you to have more phones than physical phone lines (PTSN) and allows free calls between users. Additionally, it provides features like transfer calls, voicemail, call recording, interactive voice menus (IVRs) and call ԛueues.

Traditional PBXs would have their own proprietary phones, such that there would be a way to re-use these phones with a different system. This means that we either have system-lock-in (we are bound to the same system because changing system means also changing phones, which makes it prohibitively expensive to break away) or vendor-lock-in (we are bound to the same vendor because the phones are only usable with systems from the same vendor, sometimes only within a particular range of systems).

3CX is an open-standards, software IP phone system that works with popular IP Phones and SIP trunks whether on-premise or in the cloud. A complete Unified Communications solution, including web conferencing, presence, softphones, smartphone clients and more without the cost and management headaches of an ‘old style’ phone system or the limitations of a shared cloud PBX.

Affordable, Easy to Install and Manage 3CX IP PBX System

3CX is free for up to 16 sim calls and for larger installs it’s available at one low yearly price. You have complete freedom where to install it, which SIP trunks or IP phones to use, saving you thousands per year. Setup 3CX in minutes – in the cloud using our PBX Express tool or using the wizard for on-premise installs.

With a traditional PBX, you are typically constrained to a certain maximum number of outside telephone lines (trunks) and to a certain maximum number of internal telephone devices or extensions. Users of the PBX phone system (phones or extensions) share the outside lines for making external phone calls.

Switching to an IP PBX brings with it many benefits and opens up possibilities, allowing for almost unlimited growth in terms of extensions and trunks, and introducing more complex functions that are more costly and difficult to implement with a traditional PBX, such as:

  • Ring Groups
  • Queues
  • Digital Receptionists
  • Voicemail
  • Reporting

Save on your office phone bills and eliminate interoffice call charges by connecting remote branches and allowing remote workers to use their extension wherever they are. Additionally, as a software PBX, 3CX allows you to install the phone system on your existing hardware, eliminating the cost of pricey black box appliances and servers. What’s more, travel costs are no longer an issue; employees can hold face to face web conferences at the click of a button rather than attend meetings on location.


Nowadays more and more companies have employees working remotely from their home or even in other offices around the world. Travelling for meetings costs time and money which could be better spent elsewhere. With the 3CX clients for Windows and Mac, you can hold online web meetings,Video Conferencing, collaborate with colleagues, or present to prospective clients. The meeting can take place in any open standards browser. 3CX Meeting uses WebRTC technology, so you and your participants don’t have to download and install any additional software or plugins. The meeting must be enabled by your administrator for your extension. There are two ways to start a 3CX Meeting.

The 3CX WebMeeting User Manual will help you make the most of the 3CX WebMeeting web interface. Create and host meetings, collaborate remotely, share your screen or documents, all without the need to install any client but a simple plugin. Specifically, with 3CX WebMeeting you are able to:

  • Create Video Conferences

With the 3CX client you can easily create, schedule, manage, and join ad-hoc conference calls (conference calls that initiate immediately without scheduling), web meetings or even webinars from your desktop or laptop computer.

  • Creating video conferences from Windows
  • Creating video conferences from Mac
  • Personalized WebMeeting

The Click2Meet feature allows anyone with the link to join at any time and reԛuest an online meeting with you; better than just a phone call. Your personalized URL can be shared just like your office number to everyone. Queuing can also be enabled making it an ideal solution for customer support centres.

  • Video Conferencing Features

3CX’s WebMeeting solution offers you much more than a simple video call. It can be used by companies, schools, and even hospitals due to its interactive capabilities. Recording, Screen Sharing, Remote Control, PDF Sharing, Surveys and Polling is all integrated into a single solution.

  • Video Conferencing Features
  • Full Control of your web meeting

With 3CX WebMeeting you can moderate and modify your web meeting on the spot, improving your performance and your customer’s satisfaction. You can moderate both users and meeting rooms, enable and disable the available reactions, kick a user out of a meeting and even accept or reject the participants trying to connect.

  • Moderate Users and Classes


VDS, The  Dubai based IT Services and communication Company offering a wide range of IT solutions. We built a team of highly motivated and certified engineers who operate with a high sense of integrity and ownership. They focus on serving small and medium-sized companies from sectors like finance, hospitality, healthcare, manufacturing and others. They work closely with it is clients to fully understand their needs and become a truly reliable partner. VDS is one of the leading 3CX Distributor in Dubai, helping resellers and end customers to buy the 3CX Phone System or Completely handling their telecommunication project.  Contact us today to understand the potentiality of the 3cx telephone system. Our Expert Sales Engineers can make you know, how 3cx PBX system can improve your business communication.

Being a Leading 3CX Supplier in Dubai, UAE we make sure 3CX Products best price offer to our resellers and clients. We supply 3CX IP PBX to all parts of UAE including Abu Dhabi, Dubai, Ajman, Fujairah, Ras al Khaimah, Sharjah, Umm Al Quwain and Al Ain. Buying 3CX PBX Phone System from us in UAE giving you an additional advantage on outstanding technical support.

Contact the Leading 3CX Distributor in Dubai for your Solutions.